Terms and conditions

1. Provider and acceptance of the terms

The Retapio service is provided by RUSEI MS COMPANY SRL, Tax ID 54592408, Trade Register no. J2026028599007, with its registered office at Str. Oltului no. 4, staircase C, apartment 2, postal code 500283, Brașov, Romania.

By creating or using an account, you confirm that you have read these terms and the Privacy Policy. If you represent a business, you confirm that you have authority to bind it contractually.

2. What Retapio provides

Retapio is a technical NFC loyalty platform for businesses and their customers. The customer signs in through Google, scans a tag from the mobile app and the visit is automatically recorded for that business. The cashier can see the visit, balance and activated reward, then enter the receipt value and follow the instruction configured by the business.

Managers configure points, rewards and campaigns based on points, receipt value or visit count. In this version, Retapio does not provide rules based on products, SKUs or quantities.

3. Accounts and security

• A valid Google account is required; you must not allow another person to use your session.
• Information provided must be accurate, and business roles may be used only within the access granted.
• A customer account is created for a business on the first valid scan. Points and history are separated between businesses.
• You may request account deletion from the app or through the dedicated public page. The request does not automatically cancel business subscriptions and does not remove data that we are legally required to retain.

4. Points, rewards and the relationship with the business

Points are not electronic money, have no cash value and cannot be transferred between businesses or users. The participating business determines the rules, availability, expiry and conditions of its offers and is responsible for applying a reward to the receipt.

Retapio calculates and transmits data according to the business configuration, but it is not the seller of the products or services offered by that business. Any complaint about a receipt, product, service or refusal of a reward should first be addressed to the relevant business.

5. Rules of use

You must not falsify scans, receipts or identities, automate requests abusively, copy or distribute NFC tokens, access another user's or business's data, bypass security limits or use the platform unlawfully.

We may limit access when necessary to protect users, investigate fraud, comply with the law or resolve an incident. We will avoid unjustified interruption and retain evidence only for as long as necessary.

6. Business plans, payments and termination

Business subscription features and prices are those presented at the time of purchase. Payments are processed through Stripe. Activating or increasing an add-on during a billing period results in a prorated charge for the remaining time; reducing or removing an add-on applies at the end of the current period, without refunding time already paid, within the limits permitted by law. The owner can manage invoices, the payment method or subscription cancellation from the billing console; account deletion does not replace subscription cancellation.

Non-payment, expiry or cancellation may limit features according to the plan without automatically turning accounting history into deleted data. Any refund or special contractual period is determined by the applicable business offer or contract.

7. Availability and liability

We make reasonable efforts to maintain availability and correctness, but the service may be interrupted for maintenance, security or external causes. The business must verify instructions and the receipt value before completion.

To the extent permitted by law, we are not liable for indirect losses, rewards promised by a business or unauthorised use caused by compromise of the user's account. Nothing in these terms excludes liability that cannot legally be limited, including for intent or gross negligence, or restricts mandatory consumer rights.

8. Intellectual property and changes

Retapio software, brand, interface and materials belong to the provider or its licensors. You receive only a limited, revocable and non-transferable right to use the service under these terms.

We may update the service and these terms for technical, commercial or legal reasons. Material changes will be communicated reasonably before they take effect where possible.

9. Governing law and contact

For customer data processed by Retapio on behalf of a business, the Data processing agreement forms part of the business contractual relationship.

These terms are governed by Romanian law. Disputes will first be addressed amicably and then by the competent courts under the law, without affecting a consumer's right to contact the competent authority or court at their place of residence where the law provides this.

Contact: [email protected].